Refund and Return Policy

Last updated: June 21, 2026

Thank you for shopping with Frisa Style. This Refund and Return Policy explains Your options and rights regarding returns, exchanges, and refunds for Goods purchased through Our Service, in accordance with the Italian Consumer Code (Legislative Decree 206/2005) and EU Directive 2011/83.

This Policy supplements Our Terms and Conditions and should be read together with them.

Right of Withdrawal (14 Days)

If You are a Consumer residing in the European Union, You have the right to withdraw from Your purchase within 14 calendar days from the date on which You, or a third party indicated by You (other than the carrier), acquired physical possession of the Goods — without needing to give any reason.

For Orders consisting of multiple Goods delivered separately, the 14-day period runs from delivery of the last Good.

How to Exercise the Right of Withdrawal

To withdraw from the contract, You must inform Us of Your decision by means of an unambiguous statement, for example:

• By emailing contact@frisastyle.com with Your order number and the Good(s) You wish to return; or
• By completing the withdrawal form available on Our website; or
• By sending a letter to the address provided in the “Contact Us” section.

Once We receive Your communication, We will promptly send You an acknowledgement of receipt by email, along with instructions for shipping Your return.

Deadline to return the Goods: You must send the Goods back within 14 calendar days from the date You notified Us of Your withdrawal. It is sufficient to send the Goods back before this deadline expires.

Condition of Returned Goods

For a return to be accepted, the Goods must:

• Be returned in the same condition in which they were received, unused and unworn (except to the extent necessary to try them on or check their characteristics, as You would in a physical store);
• Retain, where applicable, their original tags, seals, and packaging;
• Be accompanied by proof of purchase (invoice or receipt) or the order number.

If the Goods show signs of wear, damage, or handling beyond what is necessary to establish their nature and functioning, We may apply a proportional reduction to the refund to account for the diminished value, or refuse the return, without prejudice to Your non-waivable statutory rights.

Return Shipping Costs

Return shipping costs are Your responsibility, unless:

• The Goods are defective or do not match what was ordered (in which case return shipping costs are covered by Us); or
• Otherwise specified at the time of purchase or through an active promotion (e.g. “free returns”).

We recommend using a trackable shipping method, as We are not responsible for Goods lost during return shipping.

Goods Exempt from the Right of Withdrawal

In accordance with Article 59 of the Italian Consumer Code, the right of withdrawal does not apply to:

• Goods made to Your specifications or clearly personalized;
• Sealed Goods which are not suitable for return for health protection or hygiene reasons, where the seal has been removed after delivery (e.g. underwear, swimwear, piercing jewelry, sealed cosmetic products);
• Goods which are liable to deteriorate or expire rapidly;
• Goods which, after delivery, are by their nature inseparably mixed with other items;
• Digital content supplied on a non-material medium, where performance has already begun with Your express consent.

Refunds

Once We receive and inspect the returned Good, We will notify You by email of the outcome of the check and, if the return is accepted, We will proceed with the refund.

Timing

The refund will be processed without undue delay and, in any event, no later than 14 days from the date on which:

• We receive the returned Goods; or
• We receive proof of Your return shipment (e.g. tracking number),

whichever occurs first.

Refund Method

The refund will be made using the same payment method used for the original purchase, unless otherwise expressly agreed with You. You will not be charged any fees for the refund.

Actual crediting times may vary depending on Your bank or payment provider (typically 5–10 business days from when We process the refund).

What Is Refunded

In the case of a valid withdrawal, We will refund:

• The price paid for the returned Goods;
• The original delivery costs You incurred, except for supplementary costs resulting from Your choice of a delivery method other than the least expensive standard delivery option We offer.

The cost of returning the Goods, as described above, generally remains Your responsibility.

Defective or Non-Conforming Goods (Legal Guarantee)

If You receive a defective Good, one damaged in transit, or one that does not match what You ordered, You are entitled, under the statutory guarantee of conformity (Articles 128–135 of the Italian Consumer Code), valid for 24 months from delivery, to:

1. Free repair or replacement of the Good; or, if this is not possible or would be disproportionately costly,
2. A proportional price reduction, or termination of the contract with a full refund.

To make a claim under this guarantee, contact Us within 2 months of discovering the defect, describing the issue and, if possible, attaching photos of the defective Good. The defect must have existed at the time of delivery (it is presumed to have existed if it appears within 12 months of delivery, unless proven otherwise).

In these cases, the cost of returning the Good and of any reshipment is entirely covered by Us and is not subject to the ordinary 14-day withdrawal deadline.

Exchanges (Size or Style Changes)

If You wish to exchange a Good for a different size, color, or style, You may do so within the same 14-day period provided for withdrawal, following the same procedure described above (returning the original Good and placing a new order for the desired item), unless Our website offers a direct exchange process at the time.

Any price difference between the original Good and the one requested in exchange will be communicated to You before the exchange is confirmed.

Sale or Promotional Items

Goods purchased during sale periods or promotions are subject to the same Refund and Return Policy and the same right of withdrawal as full-price purchases, unless otherwise explicitly stated at the time of purchase (for example, items marked as “final sale”, where applicable law permits this for specific categories of sealed-for-hygiene or personalized Goods).

Orders Not Collected or Refused on Delivery

If an Order is refused upon delivery or cannot be delivered for reasons attributable to You (e.g. incorrect address, repeated unavailability), We reserve the right to deduct the original and any return shipping costs from Your refund.

How to Start a Return

1. Contact Us at contact@frisastyle.com with Your order number, the Good(s) You wish to return, and the reason (withdrawal, exchange, or defect).
2. You will receive a confirmation with instructions for shipping Your return and, where applicable, a return shipping label.
3. Pack the Goods carefully, in the original packaging if possible, and ship them to the address provided.
4. We will keep You informed of the status of the inspection and refund by email.

Contact Us

If you have any questions about this Refund and Return Policy, You can contact us:

• By email: contact@frisastyle.com
• By visiting this page on our website: https://www.frisastyle.com/contact-us

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