Privacy Policy

Last updated: June 21, 2026

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service, including when You make a purchase from our online store, and tells You about Your privacy rights and how the law protects You.

We use Your Personal Data to provide and improve the Service, including processing Your orders, payments and deliveries. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

Account means a unique account created for You to access our Service or parts of our Service.
Affiliate means an entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Privacy Policy) refers to Frisa Style.
Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
Country refers to: Italy
Device means any device that can access the Service such as a computer, a cell phone or a digital tablet.
Order means a request by You to purchase Goods from Us through the Service.
Personal Data (or “Personal Information”) is any information that relates to an identified or identifiable individual.
Service refers to the Website and its e-commerce functionality.
Service Provider means any natural or legal person who processes the data on behalf of the Company, including payment processors, shipping and logistics providers.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself.
Website refers to Frisa Style, accessible from https://www.frisastyle.com/.
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. This includes, but is not limited to:

Email address
First name and last name
Phone number
Address, State, Province, ZIP/Postal code, City
Order data: purchase history, products purchased, amounts and payment method used (full payment card details are handled directly by Our payment service provider and are not stored on Our servers)
Shipping and billing data: delivery address, billing address, tax/VAT identification number (where required for invoicing)
Returns and refunds data: information necessary to process return, exchange, or refund requests

Usage Data

Usage Data is collected automatically when using the Service.

This may include information such as Your Device’s IP address, browser type and version, the pages of Our Service that You visit, the time and date of Your visit, time spent on those pages, unique device identifiers, products viewed or added to cart, and other diagnostic data useful for statistical purposes and fraud prevention.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track activity on Our Service, including cart and checkout functionality, and to store certain information.

Necessary/Essential Cookies (Session Cookies): essential to the operation of the cart, checkout, and account authentication.
Cookies Policy/Notice Acceptance Cookies (Persistent Cookies): identify whether users have accepted the use of cookies.
Functionality Cookies (Persistent Cookies): allow Us to remember Your preferences, such as language, currency, or cart contents between visits.
Analytics and Marketing Cookies: used, with Your consent where required by law, to analyze purchasing behavior and serve You personalized advertising.

Where required by law, non-essential cookies (analytics, advertising, and remarketing) are used only with Your consent, which You may withdraw or change at any time using Our cookie preferences tool or Your browser settings.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

To provide and maintain Our Service, including monitoring its usage.
To manage Your Account.
To process and fulfill Your orders: including payment verification, preparation, shipping, and delivery of purchased products, as well as handling returns, exchanges, and refunds.
To prevent fraud: to verify the legitimacy of transactions and protect You and Us from fraudulent payments.
To comply with tax and accounting obligations: for example, issuing invoices and receipts, as required by applicable Italian and EU law.
To contact You: by email, telephone, SMS, or other equivalent electronic communication, including order status updates, shipping confirmations, and after-sales support.
To provide You with marketing communications: news, special offers, and information about products similar to those You have already purchased, unless You opt out. Where required, such communications will only be sent with Your prior explicit consent (opt-in).
To manage Your requests, including customer support requests related to orders, shipping, or products.
For business transfers.
For other purposes: data analysis, identifying usage trends, evaluating the effectiveness of Our promotional campaigns, and improving the Service.

Legal Basis for Processing (for users in the European Union)

We process Your Personal Data on the basis of one or more of the following legal bases under Regulation (EU) 2016/679 (GDPR):

Performance of a contract: to fulfill Your order and provide the requested Service.
Legal obligation: for example, for tax and accounting purposes.
Legitimate interest: for example, for fraud prevention and improving the Service.
Consent: for sending marketing communications and using non-essential cookies, revocable at any time.

We may share Your Personal Data in the following situations:

With Service Providers: including payment processors (e.g. payment gateways), couriers and shipping providers, e-commerce platforms, hosting providers, and customer support services.
For business transfers.
With Affiliates.
With business partners, to offer You certain products, services or promotions.
With other users, in public areas of the Service (e.g. product reviews), if available.
With Your consent, for any other purpose.

Retention of Your Personal Data

We will retain Your Personal Data only for as long as necessary for the purposes set out in this Privacy Policy, applying shorter periods and anonymization/aggregation techniques where possible.

User accounts: for the duration of the account relationship, plus up to 24 months after account closure.
Order and invoicing data: retained for 10 years, in accordance with Italian legal requirements for tax and accounting records (Art. 2220 of the Italian Civil Code).
Customer support data: up to 24 months from ticket closure.
Usage and analytics data (cookies, IP addresses, device identifiers): up to 24 months from collection.
Server security logs: up to 24 months, for security and fraud prevention purposes.

We may retain Personal Data beyond these periods where required by legal obligation, ongoing legal claims, Your explicit request, or technical limitations of backup systems.

Transfer of Your Personal Data

Your information may be processed at offices of the Company or its Service Providers located outside the European Union (for example, for payment processing or hosting services). Where this involves a transfer outside the EU, We will implement appropriate safeguards required under the GDPR, such as the European Commission’s Standard Contractual Clauses, to ensure an adequate level of protection for Your data.

Your Data Protection Rights (GDPR)

If You are located in the European Union, You have the right to:

Access the Personal Data We hold about You.
Rectify inaccurate or incomplete data.
Erase Your data (“right to be forgotten”), subject to legal retention obligations (e.g. invoicing data).
Restrict processing of Your data in certain circumstances.
Object to processing, particularly for direct marketing purposes.
Data portability: receive Your data in a structured format and transfer it to another controller.
Withdraw consent at any time, where processing is based on consent.
Lodge a complaint with the Italian Data Protection Authority (www.garanteprivacy.it) or the competent supervisory authority in Your country.

To exercise these rights, You may contact Us using the details in the “Contact Us” section below.

You may also update, amend, or delete Your information at any time through Your Account settings, or by contacting Us directly.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law Enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or government agency).

Other Legal Requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

Comply with a legal obligation
Protect and defend the rights or property of the Company
Prevent or investigate possible wrongdoing in connection with the Service
Protect the personal safety of Users of the Service or the public
Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, including payment transactions, which are processed through PCI-DSS compliant payment service providers. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and while We strive to use commercially reasonable measures, We cannot guarantee absolute security.

Detailed Information on the Processing of Your Personal Data

The Service Providers We use may have access to Your Personal Data. These third-party vendors collect, store, use, process and transfer information about Your activity in accordance with their own Privacy Policies.

Payments

To facilitate payment for Your orders, We use third-party payment service providers. We do not store Your full payment card details on Our servers — this data is handled directly by Our payment service provider, in accordance with the PCI-DSS security standard and the provider’s own privacy policy.

Shipping and Logistics

To deliver Your orders, We share the necessary data (name, address, phone number) with couriers and logistics providers, solely for the purpose of fulfilling and delivering Your order.

Usage, Performance and Miscellaneous

We may use third-party Service Providers to maintain and improve Our Service.

Google Places Google Places is a service that returns information about places using HTTP requests. It is operated by Google. Google Places may collect information from You and from Your Device for security purposes. The information gathered by Google Places is held in accordance with Google’s Privacy Policy: https://www.google.com/intl/en/policies/privacy/

Children’s Privacy

Our Service does not address anyone under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 16 without verification of parental consent, We take steps to remove that information from Our servers.

Minors may not make purchases through Our Service without the consent and supervision of a parent or legal guardian.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third-party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page and, before the change becomes effective, via email and/or a prominent notice on Our Service, and by updating the “Last updated” date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

By email: contact@frisastyle.com
By visiting this page on our website: https://www.frisastyle.com/contact-us